Not only are Google Play gift cards a great gift choice, but they are also a convenient and flexible way to buy apps, games, and movies. Despite being common, users often run into frustrating mistakes when redeeming Google Play Cards. This leads to unsuccessful redemption or, worse, wasted money.

Many people experience errors, commonly because of unreadable codes or region issues. Common Google Play Card problems can be prevented by purchasing from authorized sellers, like Card Delivery. This guide highlights the top mistakes users make with Google Play Cards.

10 Common Mistakes with Google Play Cards

Trying to redeem a card and finding unexpected Google Play Card issues? With the right Google Play Card tips, you can avoid them entirely.

1. “Code Not Valid” Error

One of the most common Google Play Card errors is "Invalid Code." This happens when the 16-digit code includes characters that look alike. Typos like "O" and "0" or "1" and "I" can cause the error.

How Can You Fix It

• Double-check all characters and digits.
• Make sure that you type the code correctly. Don't use spaces or dashes.
• Copy and paste the code if it was delivered digitally. 

2. Code Was Already Redeemed

When you input your code, it might say that your card was already redeemed. This means your balance is gone. It mostly happens with secondhand purchases, scam cards, or cards bought from unauthorized sellers.

How Can You Fix It

• Buy from authorized sellers like Card Delivery and Google Store.
• Check if your physical card was activated at checkout.
• Save your receipt in case you need proof for support.

3. Can't Redeem Gift Card in a Different Country

"Couldn't redeem this code. This code can only be used in [country/region]" is the error message that appears when you try to redeem a Google Play gift card in a different country. This happens because these cards are region-locked. A card bought in one country will not work on an account that is registered in another. For example, a U.S. card cannot be redeemed on a Canadian account.

How To Fix It

• Purchase cards that match your country.
• Update your country settings on your Google account.
• If you're gifting it to someone, buy a card in the receiver's country. Card Delivery has global card delivery options that make it easier to purchase based on location.

4. Can’t Use Play Balance in a Different Country

To use Play balance, you need to be present in the country where the gift card balance was redeemed. Otherwise, you might get the error message saying, "Couldn't complete your transaction. Your Play balance can only be used in [country/region]." This is another one of the common Google Play Card mistakes.

How To Fix It

• Check your account region before redeeming.
• Purchase your card from your registered Google Play country.

5. Can't Read the Code on the Gift Card

Users can damage the code when scratching off the protective strip. Many people use sharp objects or apply too much pressure when scratching. It becomes unreadable, making redemption impossible. 

How To Fix It

• Scratch gently with a coin or a fingernail.
• Contact Google Play support with your purchase receipt if the code is already damaged.
• Purchase digital cards from Card Delivery. Your code is delivered instantly via email.

6. Your Google Play Balance Reached Its Limit

Google Play accounts have a maximum balance limit. When you try redeeming the balance, it shows, 'You have reached your redemption limit. You can try redeeming your card/code when your limit resets.' 

How To Fix It

• Spend some of your balance before redeeming a new card.
• Wait 24 hours. 
• Redeem cards gradually instead of redeeming all at once.

7. Need More Information

“We need more information to redeem your gift card. Provide additional details by submitting this form with the required documents.” Google sometimes displays this message when redeeming a gift card. It happens when Google detects some unusual activity.

How To Fix It

• Make sure your Google account details are updated and correct.
• Log in from a primary device and use a good internet connection.
• Contact Google support for verification if you continuously face the same issue.

8. Buying From Unauthorized Sellers

One of the common Google Play Card mistakes users fall into is buying gift cards from unauthorized sellers. Scammers know how popular these cards are. They sell fake, expired, or stolen cards. People get attracted to the low prices on shady websites or marketplaces.

How To Fix It

• Never buy from random sellers and unverified marketplaces.
• Authorized retailers like Card Delivery guarantee safe delivery.

9. Ignoring Scams and Phishing Attempts

Google Play cards are a common way to get scammed. Scammers demand payment via them. They pretend to be someone from tech support, a government agent, or an online service. Once you share the code, you've lost your money.

How To Fix It

• No real business or government agency will ever use Google Play cards as a payment method.
• Do not share your code with anyone.
• Report scams to Google immediately.

10. Gift Card Has Not Been Activated

Another one of the common Google Play card mistakes is failure to activate the card. Some cards need to be activated by the cashier when purchased. The code does not work if the card is inactive. 

How To Fix It

• Before leaving the store, check if the card is activated.
• Save your receipt, which shows activation details.
• Return to the retailer if the card is inactive.
• Choose Card Delivery to receive a ready-to-use code instantly.

How to Add Money or Credit to Your Google Play Balance

• In the Play Store app, go to your profile, then Payments & Subscriptions to redeem the code.
• Link your debit or credit card, PayPal, or mobile billing as a payment method.
• Use trusted sites like Card Delivery to buy credit online.

How to Change Your Google Play Country

If you've encountered one of the Google Play card mistakes where the country needs to be changed, here's how you do it:

• Go to the Play Store application.
• Tap on your profile.
• Open Settings > General > Account and Device Preferences.
• Choose your new country.
• Add a local payment method.

Note: Your country can only be changed once a year. Also, some applications might not work in the new country.

What to Do if You’re a Victim of a Google Play Gift Card Scam

• You can report your experience to Google.
• If you bought your card from a store, contact them with your receipt.
• Reach out to consumer protection or the police to file a report.
• Are Google Play Cards Refundable
• No, Google Play cards are not refundable once bought or redeemed. If the card is inactive or damaged, ask the store. Buying your card from Card Delivery ensures you're protected against invalid or inactive codes.

What Can I Do if My Google Play Card is Not Working

• Double-check for typos.
• Make sure the card was activated at checkout.
• Match the Google account country.
• Get in touch with Google Play support with your receipt.

Wrap Up

Google Play cards offer a convenient way to enjoy apps, games, movies, and other digital content. But Google Play card mistakes can easily ruin the experience. Following the solutions and understanding what might be causing the errors can help you get the most out of your card.

The safest way to buy Google Play Cards is through an authorized seller like Card Delivery. Once you've redeemed without mistakes and errors, here's a list of Apps to Buy with Google Play Cards you can explore.